Privacy Policy

Last Updated: May 15, 2023

1. Introduction

Welcome to Aussie Journeys ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aussiejourneys.com (the "Site") or use our services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out our contact or inquiry forms
• Book travel services
• Create an account
• Participate in surveys or promotions
• Submit reviews or testimonials

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Travel preferences
• Payment information (processed through secure third-party payment processors)
• Travel documentation details (such as passport information) when necessary for booking purposes

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website
• Click patterns

We collect this information using cookies, web beacons, and similar technologies. Please see our Cookie Policy for more information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Site and services
• Process and manage travel bookings and inquiries
• Communicate with you about your account, bookings, or inquiries
• Send you marketing communications, newsletters, and travel updates (where permitted by law and with your consent)
• Personalize your experience and deliver content relevant to your interests
• Respond to your questions, comments, and feedback
• Conduct research and analysis to improve our services
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations

4. Legal Basis for Processing Your Information

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you, such as processing your travel bookings.
• Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud.
• Consent: When you have given us consent to process your information for specific purposes, such as sending marketing communications.
• Legal Obligation: To comply with legal requirements, such as maintaining tax records or responding to court orders.

5. How We Share Your Information

We may share your personal information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, airlines, tour operators, etc.)
• Payment processors
• Marketing and communication platforms
• IT and cloud service providers
• Customer support services

These service providers are contractually bound to use personal information only to provide services to us and in accordance with this Privacy Policy.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court order, government request).

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. International Data Transfers

We operate globally and may transfer your personal information to countries other than your country of residence, including Australia, the United States, and other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer your information across borders, we take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Restriction: You may request that we restrict the processing of your information.
• Data Portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8.1 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you service-related communications.

9. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover we have collected personal information from a child under 16, we will delete that information.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of these third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective as of the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Aussie Journeys
42 Circular Quay West
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8123 4567